Returns and Exchanges
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. If the return/exchange is within 14 days of delivery, then we will cover the cost of the return/exchange postage. We have the right to refuse any returns/exchanges of clothing based on the received product when inspected for resale.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Exceptions may be made on a case by case scenario.
To start a return/exchange, you can contact us at firstname.lastname@example.org with your order number and reasoning. If your return/exchange is accepted within 14 days of delivery, we’ll cover the shipping and send you a return shipping label, as well as instructions on where to send your package. Items sent back to us without first requesting a return/exchange will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
We do not accept items covered in a different scent than received or covered in animal/human hair. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards or apparel bought with a special individualized promo code.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.